COMPANY POLICIES

At Familia Functions, we take pride in creating custom-made items that are tailored to your unique preferences. We understand that you may have questions or concerns about our refund policy, and we are here to provide you with all the necessary information.

All Items Are Custom Made

It's important to note that all of our products are custom-made specifically for you. This means that once the design is approved and the item is made, we do not offer refunds unless there is an error on our behalf. We strive to ensure that every item meets your expectations and is delivered in excellent condition.

Exceptional Customer Service

If you have any questions or concerns regarding your order, we encourage you to reach out to our dedicated customer service team. You can email us at familiafunctions1@gmail.com and we will be more than happy to assist you. Our team is committed to providing exceptional support and resolving any issues that may arise.

Quality Assurance

Before your custom-made item is shipped or picked up, we conduct a thorough quality check to ensure that it meets our high standards. We take pride in the craftsmanship of our products and strive to deliver items that exceed your expectations. If there is an error on our behalf, we will take full responsibility and make it right.

Open Communication

We value open communication with our customers. If you have any concerns about your order, please don't hesitate to contact us. We are here to address any questions or issues you may have and provide you with a satisfactory resolution.

Customer Satisfaction

At Familia Functions, your satisfaction is our top priority. We want you to be thrilled with your custom-made item and enjoy showcasing your big achievements, family trips, and memorials uniquely and stylishly. We are confident in the quality of our products and strive to deliver an exceptional shopping experience.

Final Thoughts

We appreciate your understanding of our refund policy. As a store specializing in custom-made items, we are committed to providing you with personalized products that are tailored to your preferences. If you have any questions or need further clarification, please do not hesitate to contact us. We are here to assist you and ensure that you have a positive shopping experience with Familia Functions.